frequently asked Questions

Without being able to give you all our secrets, Baltrakon is the work of a great team: Marc-André Roy artist designer and Thomas Théberge in charge of logistics. We would like to clarify that our company does not hold a bank account in the Cayman Islands.

Well, it starts with an idea from Marc-André. This one illustrates this idea using an osprey feather and its drawing board. Then, Marc-André calls Thomas and says to him “chumy, I have a new idea”. Thomas replies ''wow, your new idea is so hot''. Thereafter, Thomas presses the big red button and the production work begins. After several steps, the new style is incorporated on our online store And then, you place an order on the site and we ship it to you as quickly as possible, via Canada Post.

We have two shipping points. Some models ship from our store while other models may ship from our warehouse.

In these unusual times, you should receive your purchase in less than two weeks.

Yes, you have 30 days after receipt for any exchange.

By ourContact form or by email

View our Size guide/pages/size-guide

Unfortunately we do not offer this service. We focus on ourcollection that you can discover here.

We unfortunately do not offer this service, at least for the moment, maybe one day.

Machine wash cold, gentle cycle with mild detergent and like colors. Put the sweater inside out when washing. No fabric softener. Hang to dry.

The pronunciation