Q: Why did I receive two different shipments for the same order?
A: In order to be as efficient as possible in terms of shipping, we have several suppliers who ship separately. Example: KM54 is shipped from my home and part of Baltrakon from Printgeek workshop by friend Dan from Toronto.
Q: How long does delivery take?
A: In these times of COVID, vYou should receive your order within 2 weeks of purchase.
Q: How does Balkatron han work?
A: Well, it starts with an idea that I draw using an osprey feather, Illustrator software and / or Photoshop. Then, I incorporate it on the Baltrakon.com website. And then you place an order on the site and my buddy Dan from Toronto goes to work to print it all out and ship it to you as quickly as possible, via Canada Post.
Q: Can I exchange a product if it is not the correct size?
A: Yes, you have 30 days after receipt for any exchange.
Q: How can I contact you?
A: Write to us at firstname.lastname@example.org
Q: Do you have a guide on how to measure yourself to find the right t-shirt size?
A: Yes, here it is!
Q: The prices are in which currency?
A: All of our prices are in Canadian dollars.
Q: What is Baltrakon really?
A: Without being able to share all our secrets with you, Baltrakon is mainly the work of Marc-André Roy, a trustworthy person. We would like to note in case our company does not have a Cayman Islands bank account. And then there's always this video that will help you understand better: